FAQs

All our Bounce balls now have a new filling! With these changes comes new recipes, new flavours and new packaging.

All of our products are vegan except for Peanut and Salted Caramel.

Please email customerservice@9brand.co.uk and we'll get back to you as quickly as we can.

Unfortunately, our wrapper packing is not recyclable. We're currently looking into completely plastic-free alternatives that will be widely recyclable and we are committed to working towards a plastic-free/completely recyclable future for the packaging of our products.

Yes, all our products are gluten free and made in a gluten free factory.

They're all proudly made in the UK.

Unfortunately, we only do at select events or during certain marketing campaigns. Keep an eye on our socials to see when our next sampling will be!

Oh no, we're sorry to hear this! Please email customerservice@9brand.co.uk so we can look into this for you immediately. If you can also provide us with any photos of the product, best before date, batch code, flavour name and your address (so we can send you a free envelope to send the ball back to us for investigation), this'll speed up getting you an answer on why this has happened.

We are always looking to keep our range relevant and appealing. For our most up to date range please visit our shop.

All of our balls are vegetarian and contain no meat derived protein sources such as bovine gelatin or collagen. In our non-vegan core range, the protein mainly comes from its whey content (which is a byproduct of cheese production). In our vegan plant protein range the protein source is mainly soya, from the protein rich soy bean.